Frequently Asked Questions
What are the delivery times?
Each product is made to order to avoid overproduction.
Preparation time is generally 2 to 5 business days.
Delivery is then estimated to be between 5 and 10 business days for metropolitan France, depending on the destination and the carrier.
What are the shipping costs?
Delivery is free in mainland France.
Any delivery costs for other destinations are calculated automatically when ordering before payment.
Can I return a product?
Yes, if your product has a manufacturing defect, a printing error, or if you received an item different from the one you ordered.
In this case, please contact us within 14 days of receiving your order, including photos of the product in question.
We will review your request and propose an appropriate solution.
How to choose the right size?
A size guide is available on each product page to help you choose the most suitable size.
We recommend comparing the measurements provided with one of your favorite garments for the best fit.
For sweatshirts and hoodies, a size up may be preferable if you prefer a looser fit.
How do I track my order?
Once your order has shipped, you will receive an email with tracking information when available.
You can then track your package until its delivery.
Why are delivery times different from those of major retailers?
Each AURIOS product is manufactured on demand after your order.
This method helps to avoid overproduction and waste while guaranteeing manufacturing tailored to each order.
A preparation time is therefore necessary before shipment, but it contributes to more responsible production.
How are AURIOS products made?
AURIOS products are made from clothing selected for their quality, comfort, and durability.
The designs are then applied using printing or embroidery techniques adapted to each product to achieve a neat and durable finish.
How can I contact AURIOS?
Our team is available to answer your questions regarding orders, products, or any information requests.
You can contact us at the following address:
contact@aurios.fr
We strive to respond as quickly as possible.
Are payments secure?
Yes. All transactions made on AURIOS are protected by security protocols compliant with current e-commerce standards.
Payments are processed by reputable providers to ensure the confidentiality and security of your payment information.
Can I modify or cancel my order?
As orders are quickly transmitted to production, it is not always possible to modify or cancel them after validation.
If you wish to make a modification or report an error, please contact us as soon as possible at the following address:
contact@aurios.fr
We will do our best to help you if the order has not yet entered production.
Can I combine multiple discounts?
No. Only one promotional offer can be applied per order. The most advantageous discount will be automatically applied.